Refund policy

Perfect 👍 Since you're operating in India, your Return & Refund Policy should align with:

  • Consumer Protection Act, 2019

  • Indian E-commerce Rules (2020)

  • Clear disclosure of timelines & refund process

Here is a legally safer, India-compliant Return & Refund Policy tailored for your perfume store.

You can paste this in:

Shopify → Settings → Policies → Return & Refund Policy

Return & Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with CleOpia. We strive to provide premium quality fragrances. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

Due to the personal and hygienic nature of perfume products, returns are accepted only under the following conditions:

  • The item is unused, unopened, and in original packaging

  • The product seal is intact

  • Return request is raised within 7 days of delivery

  • Valid proof of purchase is provided

Opened or used perfumes cannot be returned for hygiene and safety reasons.

2. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A manufacturing defect

  • An incorrect item

You must notify us within 48 hours of delivery by emailing:

📧 support@[yourdomain].com

Please include:

  • Order number

  • Clear photos and unboxing video (if possible)

After verification, we will offer:

  • Free replacement, or

  • Full refund (including shipping charges)

3. Non-Returnable Items

The following items are non-returnable:

  • Opened or used perfumes

  • Items without original packaging

  • Products purchased during clearance or final sale

  • Gift cards

4. Refund Process

Once the returned product is received and inspected:

  • You will receive confirmation via email.

  • Approved refunds will be processed within 7 business days.

  • Refunds will be credited to the original payment method.

Depending on your bank or payment provider, it may take 5–10 additional business days for the refund to reflect.

5. Return Shipping

  • Customers are responsible for return shipping charges unless the product is defective or incorrect.

  • We recommend using a trackable courier service.

CleOpia is not responsible for lost return shipments.

6. Cancellation Policy

Orders can be cancelled:

  • Before dispatch only.

Once shipped, cancellation is not possible and standard return policy will apply.

7. Compliance with Indian Consumer Law

This policy is in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
Customers retain their statutory rights under Indian law.

8. Contact Information

For any return, refund, or cancellation queries:

CleOpia
📧 support@[yourdomain].com
📞 [Your Contact Number]
📍 [Your Registered Business Address in India]