Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to CleOpia (“Company”, “we”, “us”, or “our”). These Terms of Service govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

1. Company Information

Business Name: CleOpia
Registered Address: [Your Full Business Address in India]
Email: support@[yourdomain].com
Phone: [Your Contact Number]

This website is operated in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian.

3. Products & Services

We offer perfumes and fragrance-related products.

We make every effort to display product descriptions, images, and pricing accurately. However:

  • Minor variations in packaging or color may occur.

  • We reserve the right to correct errors in pricing or product information without prior notice.

4. Pricing & Payments

All prices are listed in INR (₹) unless stated otherwise.

We accept payments through secure third-party payment gateways.

We reserve the right to:

  • Modify prices at any time

  • Cancel orders due to pricing errors

  • Refuse or cancel suspicious or fraudulent transactions

5. Order Acceptance & Cancellation

An order is confirmed only after successful payment and dispatch confirmation.

We reserve the right to:

  • Cancel orders due to stock unavailability

  • Cancel orders suspected of fraud

  • Cancel bulk or reseller-type purchases

Customers may cancel orders before dispatch. Once shipped, cancellation is not possible.

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Force majeure events

We are not liable for delays beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, available on our website.

Opened or used perfumes are non-returnable due to hygiene reasons.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Branding

  • Website design

is the intellectual property of CleOpia and may not be copied, reproduced, or distributed without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack, damage, or interfere with website security

  • Submit false information

  • Use automated systems (bots) to extract data

10. Limitation of Liability

To the maximum extent permitted by law:

CleOpia shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Allergic reactions or personal sensitivities to fragrances

Customers are advised to review ingredient details and conduct patch tests where necessary.

11. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Pandemic-related disruptions

  • Strikes or transport issues

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in:

[Your City, State, India]

13. Changes to Terms

We reserve the right to update these Terms at any time. Updated terms will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of the revised Terms.

14. Contact Us

For any questions regarding these Terms:

CleOpia
Email: support@[yourdomain].com
Phone: [Your Number]
Address: [Your Registered Address]